Case Study Analysis
Use what you have learned to solve these Emotional Intelligence cases.

First: This is a team project.
--Everyone works on the solution.
--Everyone works on the presentation.

Second: Use the decision-making process.
--What are the relevant facts.
--How serious is this problem?
--What is the core cause of this problem?
--What is your proposed solution?

Third: Present your case.
--Divide the work.
--Present your case to the class.
_______________________________________

We've Always Done it This Way

You bite your tongue to keep from
yelling at Floyd and stalk back to
your office. He's the third employee
this week who's answered "We've
always done it this way"
when you
suggested doing things a different way.
You thought you were taking over a
conservative group of employees,
and wow were you right.
.________________________________

Employee thinks Boss
Disrespects Her

"Just who does she think she is?"
grumbled Peggy to Mike in the hall
outside the restroom. A group of
workers began to gather as Peggy
expounded her litany of grievances:
"She couldn't find her office without
a map and here she is telling me how
how to manage a project I've had for
years. On top of that, she's insisting
that I coordinate with Paul Preston
next door. We'll never get anything
done now, and all because the old bat
has to have things her way.
.________________________________

Boss micro-manages You

"I just wondered how things were going
on that Sylvestri case." Carl said as you
walked into his office. "Have you had
Lois looking into those precedents I told
you about? And have you been making
Charita record all the time she's spent
on the phone for this one? What about
those statistics I gave you to review?

"Not really," you're tempted to reply. "
Just what I have to do to get to run my
own unit!" But instead, you depart with
a smiling, "No sir" and go off to do
Carl's
bidding while the things you know
need to be done sit for another day.
________________________________

Employee refuses to follow order

"I don't care what you do, I will not
touch that mess in the Collection
Room. You get someone else to do it,
or do it yourself." With that, Jolene
stalked out of your office.
_________________________________