People are complex.

While everyone is born with a personality that
changes little throughout one's lifetime, and has
a way of dealing with others that works for them,
there are right and wrong ways to express one's
personality at work. Upon completion of this
Module you will be able to…

• Describe your own natural personality traits and
  how to flex your style as needed to be successful
  on-the-job.
• Describe management of conflict practices that
  make things better instead of worse.
• Define harassment and a manager's responsibility
  to control all forms of harassment.
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