Accept - A- _____________	Accept the fact that different people respond to the same information in different ways. (eg. "I can see how you might interpret the situation in this way.") This signifies acceptance -- not agreement.
Share - S- _______________	Focus on common ground (eg. what is best for the company etc.) This brings people together.
Reflect - R- _____________	Repeat the other person's position in ways that indicate you understand. (eg. What I hear you say is...) This helps people arrive at a mutually beneficial solution.
Advocate - A- ______________	Propose a solution that is consistent with policies and procedures. (eg. According to the manual we need to...) This helps people arrive at a legal solution.
Confirm - C- ______________	Close discussion with a statement that reaffirms what has been agreed to. (eg. Let's review what we have decided.) This increases compliance.