____Americans now expect perfect
quality in the goods and services they purchase.

1. What a manager doesn't know can hurt them.
2. Open and honest communication must occur
   when perfection is required.
3. People only communicate openly and honestly with people they trust and respect.
4. The fact that persons from different cultures
   interpret messages differently can create problems.
   ______________________________________

Modern
mangement theory
emphasizes the need
to manage attainment of__
productivity and quality
of interpersonal
relationships.