First:
This is a
team project.
- -Everyone
works on the solution.
--Everyone
works on presentation.
Second:
Use the decision-making process.
--What
are the relevant facts.
--How
serious is this problem?
--What
is the core cause?
--What
is your solution?
Third:
Present your
case.
--Divide
the work.
- -Present
your case to the class.
_________________________________________
|
|
New
& Uncoachable
Abel
Resnick came to your outfit right
out of technical college. He has a
two-year degree in drafting, and he
seems plenty sharp enough to do the
job. He has been with you for almost
four months now, though, and he
hasn't learned as much about the job
as he should. The big problem is that
he insists on learning everything on
his own; he won't let anyone help him.
The result is he is not becoming
productive as quickly as would other-
wise be possible.
_______________________________
.
.
.
.
.
..
|
Won't
Follow Procedures
Carlotta
did it again! She handled
the problem with Mrs. Woods
beautifully -- with tact, deference,
and just the right note of urgency.
She can charm suppliers out of
almost anything.
But
when it was all over and Carlotta
hung up the phone. Did she document
the call and let the shop floor know
when they could expect the next
shipment of supplies? No, she went
on to make another call, so now no
one knows when the material is due.
And when someone else calls the
supplier, not knowing Carlotta already
has handled the problem, they're
likely to get angry and not send
anything.
She
could be such a good worker, if
she would follow procedures.
_____________________________
|
|
Great
Attitude: Poor
Performance
Glenda
did it again -- gave you a report
you can't use. You thought you had
done everything right: You called her
in to explain exactly what you wanted,
where the numbers came from, how to
compute the percentages, how to
format the colums. She nodded in all
the right places and even asked a
couple of questions that sounded as
if she understood what you were
talking about. "Right away, Dan," she
had said as she left your office. But
the report she gave you was nothing
like what you had in mind! Glenda has
a great attitude, needs this job and
tries
so hard -- but she just doesn't seem
able to get things right.
_____________________________
|
You
Get a Poor Performance
Rating
"But
Mrs. Morales, this is the lowest
rating I've ever gotten."
"I
expected that you wouldn't like it,
but it's the rating I'm giving you. If
your performance improves, I'll be
happy to give you a higher one next
year."
There's
obviously nothing you can do
to change her mind. You pick up the
paper and head for the door --
wondering what to do next.
._____________________________
,
,
,
.
|
|
