____We have become a service- Industry

based society and customers demand quality
customer service. Manufactured products are now
expected to be perfect as well.

Demand for perfection makes it necessary for managers
to encourage teamwork and adherence to customer focused
policies and procedures.
__________________________________________

Giving orders is
no longer good enough.

Employees treat paying
customers like managers
treat them. Abused employees
may "get-even."

Getting-even with their
manager may get them fired
so they may instead abuse
paying customers. Abused
customers tell everyone.

Influence style
management has become
necessary.
____________________________