What guidelines should we follow when setting up and organizing personnel files?

"Personnel records" are records kept by an employer about an employee's qualifications for employment, promotion, transfer, additional compensation, or disciplinary actions. Note: A personnel record may not include personal information about another person.

Employees' medical files should be kept separate from their personnel files. This includes medical certifications, doctor's notes, requests for family or medical leave, results of medical exams, and the like. Medical files should be kept under "lock-and-key," with access granted to only those who have a legitimate business need-to-know.

I-9 documentation also should be kept separate from employees' personnel files. Although keeping I-9s separate is not a legal requirement, it is a good practice. Reasons: In the event of an audit, government officials will not have access to personal employee information. Not only that, but it will make it easier for you to extract the information when the government asks for it. Keeping I-9 and EEO-1 forms apart from personnel files also limits unnecessary access to citizenship, national origin, race, and other protected information.

What type of information is typically kept in an employee personnel file?

• Personal information, including name, address, Social Security number, date of birth, and education
• Job application and résumé
• Licenses or certificates needed for the job
• A signed handbook receipt or employment contract
• Attendance and leave records
• Payroll records
• Performance appraisals, commendation letters, merit awards
• Disciplinary records
• Job description, title, location, and schedule
• Records related to promotions, transfers, layoffs, or termination (including exit interviews)
• Safety and accident reports
• Emergency contact information
• Company-provided training and education records
• Fringe benefit information, such as name of insurance provider and pension plan participation
• Grievance records

How long must employers retain employee personnel records? Federal or state statutes typically dictate record-keeping retention requirements.

A good record-keeping system depends on knowing what to get rid of, and when. Reasons: The more you keep, the more likely information will fall into the wrong hands; records take up space and administrative effort; you can reduce the risk of superfluous or obsolete records being seen in the wrong light and used against you.

BUT, disposing of some records too early could not only be against the law, but you could also find yourself in trouble if you need them to defend against claims in court, or comply with a court order or agency investigation.

A former employee is demanding that we send her her personnel file. Do we have to? Even if your state has a law giving former employees the right to access their personnel files, no law requires an employer to send the complete file. Typically, the individual would be allowed to view the file on the company's premises and to make copies of documents, which often can be at the individual's expense. If your state does not have a law, or the law does not address former employees, then it is up to you whether to give the ex-employee access and under what conditions.