Discipline is an important part of leadership. Groups count on their leaders to maintain standards of performance and fairness....

--Avoid negative statements about the employee's
___character.
--State facts and clarify expectations.
--Allow an employee the option of meeting
___requirements or suffering consequences.
--Maintain a business demeanor.
________________________________________

Showing anger
is usually counter
productive.

The
boss who "loses it"
may well have lost
the ability to
lead.
_______________________