An Example of the Job Breakdown Process

 

Food Server Tasks/Standards


Clock in. ----- At least 15 minutes early.
Set tables. ----- Preset condiments/smallwares.
Greet & Seat. ----- As available (smoking-non).
Take beverage order. ----- As seated.
Serve beverage. ----- Immediately.
Take order. ----- When return with beverage.
Deliver order. ----- Complete and in order.
Serve order. ----- As soon as notified.
Check back - refill beverage. ----- Within 2 minutes.
Prepare and present check. ----- Before ready to leave.

Most people will
do a good job,

IF

They know what
needs to be
done.

Planning processes
is the managers
job.
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