A "Task" is an observable unit of work that has a
beginning and an end and can be evaluated.
For example, a medical office receptionist must
be able to... Schedule patients.
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This is often
the most difficult
thing to do.

Focus on what a trainee
must be able to do;

NOT what is nice to know.

Most people who know how
to do something become
interested in knowing
why it is done that
way.

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