-- The need to maintain

quality makes the need for trusting and open boss-employee relationships more important than before.

Supervisors must...

--Be involved in their employers work in supportive
___and cooperative ways.
- Communicate organization goals and forewarn
___employees of future changes.
--Make their expectations clear and listen to employees.
--Lead by example.
____________________________________________

The paradigm has
shifted from one in
which positive working
relationships were not
important to one in
which positive working
relationships are
essential.

Communication
is the key to success.

________________________