Essential Management Tasks
Many things must be done well for any organization to thrive.
_Most failures are caused by failure to properly perform as needed to_
perform one or more of the following essential functions.

General Manager (GM)/President
Responsible for operation of all parts of an entire organization. Hires and evaluates top-level
managers who report to him/her. Evaluated by Chairman of the Board in terms of profit earned.
.

Operations Manager
_Responsible for production and delivery of products and services as needed to satisfy external_
paying customers. Evaluated by the GM/President in terms of process efficiency.
.
Human Resources Manager
Responsible for employee hiring,
orientation payroll training and
development.

Evaluated by GM in terms of
employee productivity.

Marketing Manager
Responsible for identifying
products and services customers
will buy.

Evaluated by GM in terms of
sales.
Finance Manager
Responsible for collection,
payment and management of
money.

Evaluated by GM in terms of
financial goals attained.

Front-Line Managers
Responsible for insuring that customer service standards are attained as necessary for the
organization function efficiently internally and leave external paying customers delighted.
Evaluated by Operations Manager in terms of Front-Line Employee performance.
.

Front-Line Employees
___Responsible for service internal or external paying customers as needed to meet customer___
service standards. Evaluated by Front-Line Managers in terms of extent to which meets
customer service standards.
.